Refund Policy
Sealed stock
The Game Store is unable to sell Magic the Gathering sealed stock to countries outside of New Zealand due to our agreement with Wizards of the Coast.
The Game Store doesn’t accept refunds for change of mind.
The Game Store doesn’t accept refunds for opened sealed card/collectable products.
If you have received faulty or damaged stock you can arrange to return the item with us by emailing “gamestore@megazonedunedin.co.nz” within 30 days of receiving the stock. Once we have assessed the product and confirmed the fault or damage we will replace the item described *Pending availability* and refund you the cost of shipping. To ensure your item is replaced in a timely manner please make sure you:
Keep the original packaging used to send you your products.
Describe as accurately as possible the damage to your shipment.
Attach clear images of the damaged stock/shipment to your email.
If you’ve received an incorrect order you can return it in the same condition as you received it and we’ll replace the items or provide a full refund. In the event that a replacement cannot be supplied, a full refund including any shipping costs will be issued. Please email “gamestore@megazonedunedin.co.nz” within 48 hours to arrange this.
Trading card singles
Due to the fluctuating value of single cards, thegamestore.co.nz doesn’t allow refunds for single card purchases except in the following circumstances:
If the condition of the cards isn’t satisfactory, you have 24 hours from the time of arrival to contact “gamestore@megazonedunedin.co.nz”. If approved, you may return the item(s) in the same condition they were received. Upon the item arriving at The Game Store, replacement items will be sent to you. In the event that a replacement cannot be provided, a full refund will be issued including any shipping costs.
If you receive an item(s) that you did not order, you have 48 hours from the time of arrival to contact “gamestore@megazonedunedin.co.nz”. If approved, you may return the item(s) in the same condition they were received. Upon the item arriving at The Game Store, replacement items will be sent to you + a refund for the cost of shipping to return the item(s). In the event that a replacement cannot be supplied, a full refund including any shipping costs will be issued.
The Game Store doesn’t offer untracked shipments for the purpose of ensuring your parcels always arrive on time and in a satisfactory condition.
In the case of a shipment becoming lost, The Game Store will not accept liability for the loss if:
Compensation from the courier company New Zealand Courier is not approved.
Incorrect address details have been submitted to thegamestore.co.nz for the use of shipping
An order refund for a lost shipment will only be processed once compensation has been approved and processed by New Zealand Courier to The Game Store regardless of the time that elapses during a lost shipment investigation.
If you have any questions or concerns, please email – gamestore@megazonedunedin.co.nz
